A Place Where Amazing Things Get Done!
At AFS Business Solutions, we value our role as the communication for our client’s prospects and customers. We take pride in representing our clients and their brands because we know that in today’s marketplace impressions are everything. We cater to clients who require specialized inbound and outbound communication services and leave the “just name and number business” to traditional call centers.
Whether we serve as the sole contact or in an overflow or after hours capacity, we feel confident we can provide the necessary level of support and commitment your company deserves. We truly see ourselves as an extension of our clients and unlike most contact centers, we welcome our clients to participate at whatever level they desire in the training of our agents and CSR’s.
Our New Facility
The shape of business continues to evolve on a daily basis. Technology and innovation fuel these changes at a staggering pace. Because of these accelerating changes, businesses and organizations have to adapt or be left behind. Customers and prospects will no longer expect to be limited to traditional forms of communications at traditional speeds.
Businesses and Organizations need a contact center that can respond quickly and efficiently to the demanding needs of today’s prospects and customers. Equally important that the contact center must be able to represent the client's brand and values.
Communication Services for the 21st Century
Here are just a few key components that we feel separates us from other communication service centers:
- The average tenure of our CSR’s and Licensed Agents is 5.9 years.
- We are 100% onshore and operate in the contiguous United States.
- We operate 24 hours a day, 7 days a week, 365 days a year.
- Our company has never had an E & O claim, HIPAA, or CMS violation.
- We work for several of the 42 Blue Cross and Blue Shield plans in the United States.
- We have licensed Life and Health insurance agents that specialize in both sales and retention for the Health Care Industry.
Want to learn more about AFS Business Solutions or get a list of client referrals? Call us at 1-800-687-8844. We are proud of the job we do for our clients and in the fact that we forge lasting relationships with them. We would love for them to share our success in assisting them to strengthen their marketing efforts, build their brand, increase their sales, drive-in repeat business, and retain their customers.
40 years in business
Loved by customers
Answer Fort Smith Inc. was established in 1981 in Fort Smith Arkansas. It was located on South “V” St. with less than 10 employees. The business started with a telephone answering service and a paging service. The equipment was basic, consisting only of a 4 line switchboard and requiring the operators to take messages with pen and paper. Despite these challenges, Answer Fort Smith’s hard work and determination began as a strong competitor in the call center and paging industry which would continue to grow and expand in the years to come.
By the early 1990s, business was booming and required a new location. Answer Fort Smith moved to North “A” St. with two separate buildings to utilize. This property was a larger work environment with room for expansion as business would continue to grow. With a new location came upgrades to modernize the company and this began the computer-based messages. The progression included new software that enabled the operators to answer the phones on the computer, take messages on the computer, and included our paging service to send alpha messages to our answering service and paging clients. The system allowed on-the-spot account management for our clients. This enabled AFS to offer a higher level of service and obtain customers who had more specialized needs, therefore increasing staff and revenue. Many years were spent in the “A” St location where we built long-lasting client relationships and continued growth of our technology, services, and staff.
In 2005, AFS began a new line of business that would quickly become a huge success. Through a new agreement with a customer, we licensed a group of health and life insurance agents and a new division of AFS was born. The department continued to grow and expanded into several states, several carriers, and several new contracts allowing us to be a multi-faceted call center now operating three separate areas of business. The once small and basic answering service had sprung into a rapidly growing full-service call center with the capability of taking on more areas of business, and so we did.
In 2012 we utilized the sales knowledge we had gained with our insurance department and branched out to begin an area of specialized moving. We established a partnership that allowed us to join the moving industry with CSR’s trained in assisting clients with long-distance moves. Although we started off with a small piece of the action, it grew into a large portion of our revenue. Once again, we had increased revenue and staff, and had outgrown our home.
The growth of the business would require a larger facility. Now including an answering service division, paging division, and a 2-part sales division consisting of health insurance along with moving specialists, AFS obtained a larger building. In 2013, our expansion brought us to our newest, largest facility of which we are proud to call home. After a complete renovation and remodel, we moved in and our departments continue to rapidly expand and boost AFS to higher levels of success. Our call center now services over 500 answering service clients and assists in the millions of callers every year with needs ranging from basic messages to moving needs to medical emergencies worldwide.
Now, in 2021, 40 years later, we continue to support our community and clients with our constantly updated technologies and highly trained staff. We helped keep both our local community and communities abroad connected throughout the pandemic, ensuring many community members have access to emergency services and making sure the lines of communication stay open for our clients. We are capable of servicing customers with an ever-increasing array of options and services, and we look forward to tackling any challenges and opportunities the future holds for Answer Fort Smith. Here’s to another 40 years of success!