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Memorial Day

Memorial Day is a day where we stop and reflect on those who have gone on before us. Those brave men and women who sacrificed so much so we can enjoy the freedoms and lifestyle that we have today.

Thomas Jefferson once said

“What country before ever existed a century and half without a rebellion? And what country can preserve its liberties if their rulers are not warned from time to time that their people preserve the spirit of resistance? Let them take arms. The remedy is to set them right as to facts, pardon and pacify them. What signify a few lives lost in a century or two? The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants. It is it’s natural manure.”

While yes, unfortunately what Thomas Jefferson said is true that sometimes lives must be lost, sometimes the lives of our own. Even in times of war against ourselves, they are not forgotten, nor should they be.

We must remember that while we had a draft in the past, by and large, those joining are volunteers. They are willingly putting themselves in harm’s way to protect our very way of life. Those men and women shouldn’t be remembered during this day or weekend alone, but all year.

Every time those in our military are sent to foreign lands to fight, they experience horrors we can’t begin to imagine. They experience chaos, loss, sacrifice, and in some cases hopelessness. They experience these things and most of them overcome. They’ve overcome and the world is better for it. For them.

They’ve experienced so much and they protect us, not only from threats foreign and domestic, but also from the darkness they’ve endured. While America for a time experienced a difficult time where our best and brightest were not given the respect and dignity that they’ve more than earned, those times have ended and America is better for them ending.

America has followed Mr. Jefferson’s words in that while things may be hard for a war-torn land, we continue to do what we can to help those living in those countries to get back on their feet. Militarily and otherwise. Even after the threat subsides.

America is an experiment. An experiment on freedom and although we do occasionally slip, what country doesn’t? Regardless, we’ve done a great deal right, from ending slavery to making huge leaps in regards to women’s equality; Stopping evil dictators, and welcoming people from all over to come participate in this great experiment- in return enriching all of us.

So, for this Memorial Day, we have much to remember, much to be thankful for. For the freedoms and liberty that we enjoy, the opportunities and privileges that people from all over the world come here for, from the gathering of culture so we can honor our motto of “out of many, one.” For our ability to worship without having the state come and harass us or worse. For our ability to express our thoughts legally to those who lead knowing that in other countries people are executed for doing so. All of these and so much more.

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Planning a major Sale or Promotion

planning sales and promotions

Summer has arrived and already we’re receiving calls about air conditioners not blowing cold air. It’s going to get worse before it gets better, and as a heating and air company, you can take advantage of the rising temperature to run a major sale or promotion.

Whether it’s a discount for maintenance and upkeep or even a reduced rate on replacing their unit, advertising your promotional event will bring a lot of eyes to your company. How do you intend to meet that demand?

While you can let calls go to your voicemail, or even temporarily hire a receptionist or two, voicemails quickly become full and your callers are given no eta as to when you will be calling them back. Hiring receptionists are costly, especially if you will be paying them full time and possibly more. Not to mention the potential time spent on training them which is less time you can use to help your customers.

Don’t be that company that has reviews reading “They weren’t there when I needed them” Or “What is the point in running a promotion if they can’t answer the phone?”  Allow us to step in and help make your season a successful one.

We answer for multiple heating and air companies and have weathered the storm both during the summer and winter seasons year after year. We have shown our ability to handle increased call flows, and continue to hold ourselves to the standard and expertise that we’ve maintained for over 30 years.

Allowing us to do what we do best means that more of your team can focus on what they do best, and that is helping people locally or regionally survive another potentially dangerous summer in regards to the heat.

Would you like to take advantage of our services? Would you like to learn more? Then give us a call, because, yes, we can answer that!

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What if Someone Gets Injured at Work?

work injuries

At your plant, you do everything you can to keep your employees safe, from regular meetings discussing proper use of the machinery they will be using to safety being a focus during orientation.

You know what can happen if someone gets injured on the job, and that some injuries can cause long-term effects not only to the employee themselves, but to your whole organization too.

When this does occur, you need to know as much as you can about when it happened, who it happened to, what is injured, who their supervisor is, and the severity of the injury.

After the injury is documented, what is next? Do they need to call in every day to report it? What would be the best way to provide updates to their supervisor, HR, and to those in management who need to know how the employee is doing and when their doctor releases them to return to work.

Whether it’s FMLA, an extended leave of absence, short term disability, or even a day or two off work, it lowers productivity on the floor and can lead to the added expense of overtime.

Here’s where we come in. As an answering service, we can collect the information you need to document the incident and accurately report that to the correct department and staff.

Should we e-mail it to their supervisor? No problem! Should it be sent to a group of people in HR and management as well? We can do that! 

We work hard to accommodate your needs in regards to injuries and so much more.

Don’t let a mis-reported injury be another pain point for you. When it comes to situations like these, whether major or not, give us a call and let us know what you need because yes, we can answer that!