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Automated Messages are Often Not Enough

trouble with automated messages

One of the facts I’ve come to accept is that most people don’t really listen to automated messages, and even if they did, they still want to speak to someone because the message given doesn’t answer all of their questions.

Automated messages can be good for certain situations, but employees calling in have lots of questions. When they realize it’s automated, they may feel like the picture above, that no one’s actually there to help.

Say your plant has shut down due to weather or a major maintenance issue and you leave that message on your voicemail.   How long would the message have to be to give the employees all of the information? 

Can you be sure that even if your message answers every potential question they may have, that your employees will listen to the entire message? It’d seemingly go on forever!

That’s where we come in.  We have live agents that can answer any questions or concerns that your employees may have and that gives you time to handle the daily needs of your customers.

Automated messages tend to add a level of annoyance or frustration to an already stressful situation. They want to know that their questions can be answered as quickly as they can, and voicemails can run out of space and aren’t checked as often as an e-mail, text message, or fax.

That’s one of the things we realized during the winter season. When large numbers of employees called out due to perilous roads, yes, a message was created, but while that helped some, we had many people still wanting to speak to someone.

Let us take care of your employees call ins so you can take care of your customers.  If your company needs that, or if you’d like to know more, reach out to us. We can answer that!