Memorial Day is a day where we stop and reflect on those who have gone on before us. Those brave men and women who sacrificed so much so we can enjoy the freedoms and lifestyle that we have today. Thomas Jefferson once said “What country before ever existed a century and half without a rebellion?…

Summer has arrived and already we’re receiving calls about air conditioners not blowing cold air. It’s going to get worse before it gets better, and as a heating and air company, you can take advantage of the rising temperature to run a major sale or promotion. Whether it’s a discount for maintenance and upkeep or…

At your plant, you do everything you can to keep your employees safe, from regular meetings discussing proper use of the machinery they will be using to safety being a focus during orientation. You know what can happen if someone gets injured on the job, and that some injuries can cause long-term effects not only…

As we get closer to summer, the importance of our HVAC unit working as it should, quickly returns to our mind, especially as temperatures start to rise in expectation of Summer. As a heating and air company, this is an important opportunity for you to build your customer base, and to make sure you have…

Congratulations! You’ve taken on another line in your factory and now you need people to come in and help handle the increased production. What do you do? Putting an employment ad online, or with staffing agencies may help, but how do you know the potential employee, or temp, will have all the information? And if…

Heating and air issues don’t wait until it’s convenient. Any time, day or night, the fan can stop operating, the pilot light can stop igniting, the air filters can get stopped up, or several other things can go wrong. Does your company have a reliable, 24/7 service to handle these calls? Say a storm blows…

On February 3rd and 4th, a cold snap hit several states even as far as Arkansas knocking out power and iced the roads making them dangerous for multiple days. How did your heating and air company fare during this event? As an Answering Service we jumped in and assisted our clients with professionalism and accuracy,…

A major struggle for any manufacturing plant is recalls on products. Letters are sent out to customers, but that often leads to an abundance of questions.  Is it still safe? What is wrong with it? Can I fix it myself? What is the return policy? Do I have to pay for shipping? How long will…

One thing we noticed during severe weather was that when employees called out, they didn’t know what the protocol was. Do they call out? Do they not? Is it going to count against them? Can they use PTO so their day is paid even if they can’t come in? Some companies had automated messages pick…

One of the most important aspects of growing your business is word of mouth. With reviews easily found on the internet, that is the first thing people see when searching for a heating and air company. How is your online rating? How many people reviewed your company? Would they refer your company to their friends…

One of the facts I’ve come to accept is that most people don’t really listen to automated messages, and even if they did, they still want to speak to someone because the message given doesn’t answer all of their questions. Automated messages can be good for certain situations, but employees calling in have lots of…

Have you hit your sales quota for the quarter and want to celebrate? Do you need to have a regularly scheduled meeting for your team? Was there an unexpected issue that needs to be solved immediately? Let us know!

Have you ever wondered if answering services would be a good fit for your business? Our answering services are a great option for many different types of businesses because our service packages are fully customizable to fit any needs you may have.

As a successful business, you’re extremely busy. From meetings to after-hours operations to emergencies, the work never seems to end. Despite this, you can’t work in the office through the night and day. You need rest so that you can run your business to the best of your abilities! Yes, urgent calls can come through at any time. However, if you live your life beside your phone, how will you accomplish anything useful?