One of the most important aspects of growing your business is word of mouth. With reviews easily found on the internet, that is the first thing people see when searching for a heating and air company. How is your online rating? How many people reviewed your company? Would they refer your company to their friends and family?
When someone finds your company and calls, what will they hear? As your answering service, they will hear professionals who give your callers the respect and courtesy they deserve. We have strict guidelines and procedures we follow, and that is what gives us the ability to say “we can answer that.”
First impressions of your business begin with the very first phone call. A bad impression on the first call can lead to loss of business, and bad reviews that can also turn away other potential business. A great impression can build a lifelong customer that will bring you more business through word of mouth. That all can be decided on the first phone call.
Our goal is to be your backline and take care of the customer service relations so that you can focus on emergency calls, maintenance, and service calls that are the backbone of your business.
If that’s what you are looking for, we mean it when we say “we can answer that.”
Have you hit your sales quota for the quarter and want to celebrate? Do you need to have a regularly scheduled meeting for your team? Was there an unexpected issue that needs to be solved immediately? Let us know! We can help by taking your calls while you take care of your business meeting.
By forwarding your business’s line to ours, we can take the calls that would otherwise go to your office. We can give your messages to an employee of your choice, ask the caller to call back after your meeting, or even relay information to your callers. After you finish up your meeting, all you need to do is let us know so that we can give you the messages we received. At this time, you can take control of your phone lines again and decide which callers need to receive a return call.
AFS Business Solutions is available at a moment’s notice to take over your calls. If you need us, we will be there for you. In addition to this, you are always in control of the way that we answer your calls and the information that we record. If you need to set up special procedures for certain periods of time, we can do that!
We understand that impromptu meetings are necessary for a number of reasons, which is why we are always available to take calls for you. Having an answering service to cover your business’s calls during these types of meetings can really benefit your business, especially since new customers can call at any time.
If you choose to utilize an answering service, we would be more than happy to assist your business in any capacity you need. Give us a call to learn how “We Can Answer That!”