Tag: answering services

Summer has arrived and already we’re receiving calls about air conditioners not blowing cold air. It’s going to get worse before it gets better, and as a heating and air company, you can take advantage of the rising temperature to run a major sale or promotion.

Whether it’s a discount for maintenance and upkeep or even a reduced rate on replacing their unit, advertising your promotional event will bring a lot of eyes to your company. How do you intend to meet that demand?

While you can let calls go to your voicemail, or even temporarily hire a receptionist or two, voicemails quickly become full and your callers are given no eta as to when you will be calling them back. Hiring receptionists are costly, especially if you will be paying them full time and possibly more. Not to mention the potential time spent on training them which is less time you can use to help your customers.

Don’t be that company that has reviews reading “They weren’t there when I needed them” Or “What is the point in running a promotion if they can’t answer the phone?”  Allow us to step in and help make your season a successful one.

We answer for multiple heating and air companies and have weathered the storm both during the summer and winter seasons year after year. We have shown our ability to handle increased call flows, and continue to hold ourselves to the standard and expertise that we’ve maintained for over 30 years.

Allowing us to do what we do best means that more of your team can focus on what they do best, and that is helping people locally or regionally survive another potentially dangerous summer in regards to the heat.

Would you like to take advantage of our services? Would you like to learn more? Then give us a call, because, yes, we can answer that!

At your plant, you do everything you can to keep your employees safe, from regular meetings discussing proper use of the machinery they will be using to safety being a focus during orientation.

You know what can happen if someone gets injured on the job, and that some injuries can cause long-term effects not only to the employee themselves, but to your whole organization too.

When this does occur, you need to know as much as you can about when it happened, who it happened to, what is injured, who their supervisor is, and the severity of the injury.

After the injury is documented, what is next? Do they need to call in every day to report it? What would be the best way to provide updates to their supervisor, HR, and to those in management who need to know how the employee is doing and when their doctor releases them to return to work.

Whether it’s FMLA, an extended leave of absence, short term disability, or even a day or two off work, it lowers productivity on the floor and can lead to the added expense of overtime.

Here’s where we come in. As an answering service, we can collect the information you need to document the incident and accurately report that to the correct department and staff.

Should we e-mail it to their supervisor? No problem! Should it be sent to a group of people in HR and management as well? We can do that! 

We work hard to accommodate your needs in regards to injuries and so much more.

Don’t let a mis-reported injury be another pain point for you. When it comes to situations like these, whether major or not, give us a call and let us know what you need because yes, we can answer that!

As we get closer to summer, the importance of our HVAC unit working as it should, quickly returns to our mind, especially as temperatures start to rise in expectation of Summer.

As a heating and air company, this is an important opportunity for you to build your customer base, and to make sure you have the customers you need to continue through the year.

When your potential customers see your advertisements and recommendations, that little seed is planted encouraging them to call to schedule that maintenance or tune up of their unit.

Say someone sees your commercial on tv at 8 PM, and they decide to call and schedule that tune up, or if their air conditioner isn’t quite cooling as it should. We have 24/7, live agents that can give your customers the correct information and schedule any service calls needed.

Often, when a caller actually reaches someone and hears that their issue is going to be resolved, they tend to stop there. Even if they are made aware that the office will be returning their call, that is enough. Having loyal customers that continue to bring repeat business is great for any company and we can help.

While we are an answering service, we want your customers to get help just as much as you do. We want you to continue to be successful as much as you do. Let us be a part of your team and help you grow.

If you’d ask us if we could help handle the increased call flow before, and during, the summer season? Yes, we can answer that!

Congratulations! You’ve taken on another line in your factory and now you need people to come in and help handle the increased production. What do you do?

Putting an employment ad online, or with staffing agencies may help, but how do you know the potential employee, or temp, will have all the information? And if going through a staffing agency, how much are they told about the job, and how can you know if what they’re told is accurate? We’ve certainly had cases where people worked for a very short time and they told us “this isn’t what I thought it would be.”

Taking on this extra workload means that your client needs your help, and needs it done correctly, so you can trust that the people who come to work are aware of what they will be tasked with.

As an answering service, we can help in multiple ways: We can be your information courier.  What is the work they will be doing?  What do they need to know in regards to your expectations? Should we go over your attendance policy? Is there anything else you’d like them to know? We are the first point of contact, the receptionist, the schedular, and much more. 

We understand there is a lot of stress in the entire process, and we’d like to help as much as we can. We want to help you fill the space on your assembly line by giving those interested the information they can use to determine if they’d like to go forward with the sign on process. We’d love to say to you “that’s what we can do for you! We can answer that!”