Tag: severe weather

On February 3^rd and 4^th, a cold snap hit several states even as far as Arkansas knocking out power and iced the roads making them dangerous for multiple days. How did your heating and air company fare during this event?

As an Answering Service we jumped in and assisted our clients with professionalism and accuracy, giving our callers the assistance that they need. Also, our dispatchers were in constant contact with the on calls of each our clients ensuring speedy communication from the callers and the companies.

During this event, Answer Fort Smith did not lose power and was able to help our clients 24/7. This fact is extremely important because as an answering service we can’t let our clients down when they need us most. Reliability is a virtue we strive to maintain.

Extreme weather causes many hvac issues and creates a lot of potential customers.   In cases like those, especially during the winter, your customers need to contact someone so you can give them the heat that will help them get through the cold. Did they reach you?

Said event may cause an increase in your call volume due to general maintenance as well. An ignored unit is an unreliable one, and that’s when emergencies occur. 

Time is money and you want to make sure to get to all of your service calls and maintenance calls quick and efficiently.  We are here to help you separate the calls that make you money from the ones that don’t and we give you the time to take care of your customers and not worry about answering the phones.

Regardless of the reason, we’re here to help, and would love to hear from you. We can answer that, and if you have any questions, don’t hesitate to reach us so we can answer those too.

One thing we noticed during severe weather was that when employees called out, they didn’t know what the protocol was. Do they call out? Do they not? Is it going to count against them? Can they use PTO so their day is paid even if they can’t come in?

Some companies had automated messages pick up before the employee’s line rang in, others gave us information to give their employees, while others wanted us to follow standard procedure for callouts. Regardless of the directive, Answer Fort Smith was there for each of our clients and documented each call out appropriately.

What about you? We can handle call outs due to bad weather in a number of different ways in order to fit your company’s needs.  Just let our client relations team know and we’ll take care of the rest.

In times like these, communication is extremely important.  Communication between our clients and ourselves, especially in high volume circumstances like these, ensure that your employees know the information that you need them to know.

So as your answering service, we will do our best to give you that communication. We are staffed and capable of handling the call out volume, and any scenario in which you need us to properly relay the information to your staff to ensure maximum efficiency.

We are familiar with all types of call outs, so no matter what you decide, we can answer that!