One of the most important aspects of growing your business is word of mouth. With reviews easily found on the internet, that is the first thing people see when searching for a heating and air company. How is your online rating? How many people reviewed your company? Would they refer your company to their friends and family?
When someone finds your company and calls, what will they hear? As your answering service, they will hear professionals who give your callers the respect and courtesy they deserve. We have strict guidelines and procedures we follow, and that is what gives us the ability to say “we can answer that.”
First impressions of your business begin with the very first phone call. A bad impression on the first call can lead to loss of business, and bad reviews that can also turn away other potential business. A great impression can build a lifelong customer that will bring you more business through word of mouth. That all can be decided on the first phone call.
Our goal is to be your backline and take care of the customer service relations so that you can focus on emergency calls, maintenance, and service calls that are the backbone of your business.
If that’s what you are looking for, we mean it when we say “we can answer that.”
As a successful business, you’re extremely busy. From meetings to after-hours operations to emergencies, the work never seems to end. Despite this, you can’t work in the office through the night and day. You need rest so that you can run your business to the best of your abilities! Yes, urgent calls can come through at any time. However, if you live your life beside your phone, how will you accomplish anything useful?
The answer? Answering services. Not only can a telephone answering service take your calls, but they can also gather information you find most important, which allows you to determine whether the call requires immediate attention or not. An answering service can also take over your calls during meetings or in the case of an emergency.
What if your business isn’t the type to take the types of calls that we mentioned above? What if your problem is that you don’t have time to walk customers through the order process? What if you’re working with reduced staff? An answering service can provide specialized staff and alleviate extra workloads. It can be useful for almost any type of business, whether it be small or large, employee-oriented or customer-oriented, corporation or non-profit organization.
Before you decide to start using an answering service, you may have some questions.
How will using an answering service benefit my business?
Will the agents speak clearly and professionally enough to leave a good impression for my business?
Can I trust an answering service with my most important phone calls?
How safe and secure is an answering service?
Explore our blog to learn the answers to these questions and more, because “We Can Answer That!”