One of the most important aspects of growing your business is word of mouth. With reviews easily found on the internet, that is the first thing people see when searching for a heating and air company. How is your online rating? How many people reviewed your company? Would they refer your company to their friends and family?
When someone finds your company and calls, what will they hear? As your answering service, they will hear professionals who give your callers the respect and courtesy they deserve. We have strict guidelines and procedures we follow, and that is what gives us the ability to say “we can answer that.”
First impressions of your business begin with the very first phone call. A bad impression on the first call can lead to loss of business, and bad reviews that can also turn away other potential business. A great impression can build a lifelong customer that will bring you more business through word of mouth. That all can be decided on the first phone call.
Our goal is to be your backline and take care of the customer service relations so that you can focus on emergency calls, maintenance, and service calls that are the backbone of your business.
If that’s what you are looking for, we mean it when we say “we can answer that.”