On February 3rd and 4th, a cold snap hit several states even as far as Arkansas knocking out power and iced the roads making them dangerous for multiple days. How did your heating and air company fare during this event?
As an Answering Service we jumped in and assisted our clients with professionalism and accuracy, giving our callers the assistance that they need. Also, our dispatchers were in constant contact with the on calls of each our clients ensuring speedy communication from the callers and the companies.
During this event, Answer Fort Smith did not lose power and was able to help our clients 24/7. This fact is extremely important because as an answering service we can’t let our clients down when they need us most. Reliability is a virtue we strive to maintain.
Extreme weather causes many hvac issues and creates a lot of potential customers. In cases like those, especially during the winter, your customers need to contact someone so you can give them the heat that will help them get through the cold. Did they reach you?
Said event may cause an increase in your call volume due to general maintenance as well. An ignored unit is an unreliable one, and that’s when emergencies occur.
Time is money and you want to make sure to get to all of your service calls and maintenance calls quick and efficiently. We are here to help you separate the calls that make you money from the ones that don’t and we give you the time to take care of your customers and not worry about answering the phones.
Regardless of the reason, we’re here to help, and would love to hear from you. We can answer that, and if you have any questions, don’t hesitate to reach us so we can answer those too.